Customer Testimonials

Be careful going to the dealership, they were able to get me in a car even with my situation. They do not offer the proper coverages, they force you to get a maintenance plan in order to finance a vehicle. If you say you don’t want the maintenance plan they will pull your financing. My sales person was Ramsey. He was good at first even left reviews once I bought the vehicle never heard from him again treated terribly. Finance team, Alex and JC terrible sketchy no integrity just all around terrible dealership, especially the financing ask. I asked ... Read More

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DealerRater - Aug 20, 2026

Be careful going to the dealership, they were able to get me in a car even with my situation. They do not offer the proper coverages, they force you to get a maintenance plan in order to finance a vehicle. If you say you don’t want the maintenance plan they will pull your financing. My sales person was Ramsey. He was good at first even left reviews once I bought the vehicle never heard from him again treated terribly. Finance team, Alex and JC terrible sketchy no integrity just all around terrible dealership, especially the financing ask. I asked about when the last time the vehicle was serviced. Receive a call from the Service advisor management not sure Rebecca she was uncertain of when the vehicle was serviced. They tell you after 60 days you can cancel the maintenance plan which is $3100. And if you wanna speak someone in management, it’s impossible. Please be aware of going to this dealership. Terrible customer service..

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I am very disappointed with my experience at Taverna INFINITI. I purchased my vehicle from this dealership and expected better customer service and support. After my vehicle was towed to the dealership, I was informed that a locksmith had to be called to make a key so the vehicle could be moved. Later, when my vehicle was inspected by BMW, damage involving the battery connection was discovered, and I am now dealing with a $1,900 repair issue. I had purchased a brand-new battery in May, and I am very concerned about how this situation was handled while my vehicle was in ... Read More

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DealerRater - Jul 28, 2026

I am very disappointed with my experience at Taverna INFINITI. I purchased my vehicle from this dealership and expected better customer service and support. After my vehicle was towed to the dealership, I was informed that a locksmith had to be called to make a key so the vehicle could be moved. Later, when my vehicle was inspected by BMW, damage involving the battery connection was discovered, and I am now dealing with a $1,900 repair issue. I had purchased a brand-new battery in May, and I am very concerned about how this situation was handled while my vehicle was in the care of others. I have been trying to get answers about what happened and who is responsible, but I feel like I have been left to deal with the problem on my own. I hope Taverna INFINITI takes this matter seriously, reviews the records of what happened while my vehicle was in their possession, and works toward a fair resolution. Customers deserve transparency, accountability, and respect after making a major purchase.

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I had an excellent experience purchasing my 2019 BMW Z4 from Taverna INFINITI\. Martin made the entire process easy, fast, and stress\-free\. He was professional, knowledgeable, and took the time to answer all of my questions without any pressure\. The price on the car was very fair, and I felt like I got a great deal\. The service was incredibly fast, and everything was handled efficiently from start to finish\. Martin also went above and beyond by helping me find insurance, which made the entire buying process even easier\. I was driving my new Z4 much sooner than I expected\. ... Read More

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DealerRater - Jul 25, 2026

I had an excellent experience purchasing my 2019 BMW Z4 from Taverna INFINITI\. Martin made the entire process easy, fast, and stress\-free\. He was professional, knowledgeable, and took the time to answer all of my questions without any pressure\. The price on the car was very fair, and I felt like I got a great deal\. The service was incredibly fast, and everything was handled efficiently from start to finish\. Martin also went above and beyond by helping me find insurance, which made the entire buying process even easier\. I was driving my new Z4 much sooner than I expected\. If you’re looking for a smooth car\-buying experience with honest service, competitive pricing, and someone who truly cares about his customers, I highly recommend asking for Martin at Taverna INFINITI\. Thank you for making my dream car purchase such a great experience\!

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BEWARE: This dealership engaged in a predatory 'shady deal' involving my 83-year-old aunt. They charged a 'Delivery Fee' but instead forced us to drive an unregistered 2018 BMW 740i with NO LICENSE PLATE between their Plantation and North Miami locations. This was after a 10-hour ordeal of exhaustion. Braman BMW has since confirmed $31,107.96 in terminal defects that were hidden from us. Title Fraud and Elder Exploitation report filed: SEC TCR ID: HO::01585093. Do not trust this business.

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I worked with JC, who was helpful and communicative up until I signed. After the sale, responsiveness fell off significantly. The deal itself had real problems. A non-negotiable dealer fee and an electronic title fee — over $2,000 combined — were not reflected in the advertised price and only appeared at signing. The advertised discounts were conditioned on using the dealership's Chase Auto Finance rather than paying cash or financing with my own credit union, and I was told to pay the loan off a few months later because the dealership profits from helping originate it. As an out-of-state buyer I wasn'... Read More

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DealerRater - Jun 25, 2026

I worked with JC, who was helpful and communicative up until I signed. After the sale, responsiveness fell off significantly. The deal itself had real problems. A non-negotiable dealer fee and an electronic title fee — over $2,000 combined — were not reflected in the advertised price and only appeared at signing. The advertised discounts were conditioned on using the dealership's Chase Auto Finance rather than paying cash or financing with my own credit union, and I was told to pay the loan off a few months later because the dealership profits from helping originate it. As an out-of-state buyer I wasn't allowed to arrange transport myself; the QX80 was shipped open-carrier and arrived with a chipped windshield. I'd urge other buyers to confirm every fee and the transport arrangement in writing before signing. I worked with JC, who was helpful and communicative up until I signed. After the sale, responsiveness fell off significantly. The deal itself had real problems. A non-negotiable dealer fee and an electronic title fee — over $2,000 combined — were not reflected in the advertised price and only appeared at signing. The advertised discounts were conditioned on using the dealership's in-house financing rather than paying cash or financing elsewhere, and I was told to pay the loan off a few months later because the dealership profits from originating it. As an out-of-state buyer I wasn't allowed to arrange transport myself; the QX80 was shipped open-carrier and arrived with a chipped windshield. I'd urge other buyers to confirm every fee and the transport arrangement in writing before signing.

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I SHOULD HAVE FOLLOWED MY GUT WHEN I READ THE REVIEWS BEFORE I PURCHASED MY JEEP. THEY ALL ARE RIGHT. PLEASE DO NOT PURCHASE ANYTHING FROM THEM. THEY LIE, THEY DON'T RETURN CALLS, AND THEY WILL SELL YOU CRAP. I PURCHASED A 2021 JEEP GLADIATOR. IT TOOK THEM A MONTH TO DELIVER IT WITH NO DRIVE-OUT TAG AND AN EMPTY TANK. THE TRUCK WAS NASTY ON THE INSIDE. 1 WEEK AFTER I GOT THE VEHICAL THE BRAKES WENT OUT AND THEY WOULD NOT PAY FOR IT. THEY SAID IT WAS SAFE TO CONTINUE TO DRIVE. THE TIRE HAD 4 LONG SCREWS STUCK ... Read More

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DealerRater - Jun 18, 2026

I SHOULD HAVE FOLLOWED MY GUT WHEN I READ THE REVIEWS BEFORE I PURCHASED MY JEEP. THEY ALL ARE RIGHT. PLEASE DO NOT PURCHASE ANYTHING FROM THEM. THEY LIE, THEY DON'T RETURN CALLS, AND THEY WILL SELL YOU CRAP. I PURCHASED A 2021 JEEP GLADIATOR. IT TOOK THEM A MONTH TO DELIVER IT WITH NO DRIVE-OUT TAG AND AN EMPTY TANK. THE TRUCK WAS NASTY ON THE INSIDE. 1 WEEK AFTER I GOT THE VEHICAL THE BRAKES WENT OUT AND THEY WOULD NOT PAY FOR IT. THEY SAID IT WAS SAFE TO CONTINUE TO DRIVE. THE TIRE HAD 4 LONG SCREWS STUCK INSIDE AND TOP ALL THAT OFF THEY TOLD ME THEY FIXED ALL THE RECALLS....................THEY LIED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER NEVER NEVER!!! HAVE I SEEN SUCH HORRIBLE CUSTOMER SERVICE THIS IS A BUYER BEWARE.......................YOU HAVE BEEN WARNED. NOW IF YOU LIKE BEING MISTREATED AND GIVING YOUR MONEY AWAY THIS IS YOUR PLACE.

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Relieved damaged car. Filed warranty refused to do anything. One year later out 8k cause its easier to self return then fix all they problems. Thanks for the crap car and bad credit from having to let them come get it

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These xxxxxxxx should get a letter from the FTC. Total rip off. All the other reviews are spot on. Don’t buy from these turds.

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This is the worse dealership I have ever dealt with. If I could give a minus rating I would. I purchased a new car from them and they never paid off my old car, nor would they ever return my many calls about this.

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The "WORST" Dealership ever!!!!! Do not do business with them you will regret it. If I could give 0 stars I would. There customer service after sale is HORRIBLE.They will lie to make a sale. You will not get a call back and they will just put you on hold.PLEASE BEWARE

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North infinity Miami is the absolute worst dealer I've ever done business with. If you're looking to purchase a car from them, do your research. Look them on on the better business bureau first. Horrible company!!

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I would rate this dealer at "0" stars if I could. I traded a vehicle over six weeks ago and they still have not paid off my trade. I have made several calls into customer service with very little response. I used the customer service portal and still nothing. I asked multiple times to speak with General Manager and no response.

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I purchased a 2023 Polestar 2 from this Dealership from Yunior August of 2025 it is now February of 2026 and I still do not have my Hard Plate I was issued two paper plates, the second one was not legal because I was suppose to get my Hard Plate after the first temp tag, I have been calling since Oct 2025 I was told it was lost and I had to wait on my state, I made a call to Miami DMV and New Orleans DMV and was told my paperwork for my hard plate was never filed on top of the car being ... Read More

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DealerRater - Feb 3, 2026

I purchased a 2023 Polestar 2 from this Dealership from Yunior August of 2025 it is now February of 2026 and I still do not have my Hard Plate I was issued two paper plates, the second one was not legal because I was suppose to get my Hard Plate after the first temp tag, I have been calling since Oct 2025 I was told it was lost and I had to wait on my state, I made a call to Miami DMV and New Orleans DMV and was told my paperwork for my hard plate was never filed on top of the car being delivered with one key and a activity key that does not work so i cant even do updates on the car also the car was delivered with a cracked windshield a broken armrest and buffed out paint spots, I was told it would be fixed when I asked could they pick up the vehicle, once I agreed they started saying it was the transport truck and I had to contact them, Now I am being told to create a ticket when I had one ticket in they closed it without rectifying the situation they just transfer you hang up on you or ignore you, I don't understand how they are able to get away with defrauding this many people, seem like they do this to people who live out of town, I am devastated, I have a vehicle I am paying a note on and i cant get a brake tag or drive the vehicle because in the state of Louisiana the car is considered illegal and I can be arrested if caught driving

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I live out of state it's been 3WEEKS LATER since it was delivered to my home NO TEMP TAG!!! NO TITLE!!! It has to sit in my drive way I can't even drive it. When I called to discuss and resolve all I get is put on hold hug up on sent to voicemail, hung sent to disconnected #s calling all day and night Still No response !!! I'm going to contact their local police department and see if there is any immediate action I can take from out of state.

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I recently purchased a car and had the pleasure of working with Andre Sierra. From start to finish, he made the entire process smooth and stress-free. What stood out most was his patience and willingness to listen—he never rushed me, and he took the time to answer every question thoroughly. As a woman shopper, I truly appreciated his transparency and respect. He explained each step clearly, provided honest information, and made sure I felt confident in my decisions. There was never any pressure, only genuine support. Another highlight was his responsiveness. Anytime I had a concern or needed clarification, ... Read More

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DealerRater - Dec 9, 2025

I recently purchased a car and had the pleasure of working with Andre Sierra. From start to finish, he made the entire process smooth and stress-free. What stood out most was his patience and willingness to listen—he never rushed me, and he took the time to answer every question thoroughly. As a woman shopper, I truly appreciated his transparency and respect. He explained each step clearly, provided honest information, and made sure I felt confident in my decisions. There was never any pressure, only genuine support. Another highlight was his responsiveness. Anytime I had a concern or needed clarification, he promptly returned my calls and followed up to ensure I was comfortable with the process. That level of attentiveness gave me peace of mind and showed how much he values his customers. Overall, Andre exceeded my expectations. He combined professionalism with genuine care, and I would highly recommend him to anyone looking for a trustworthy and reliable car buying experience.

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STOP STOP STOP!!! DONT DO IT!!!!!! This place is an absolute SCAM!!!! I had the most unpleasurable experience purchasing a vehicle out of state! The store manager Barbie Q. WILL YELL AT YOU, CURSE, SCREAM AND BECOME THE MOST DISRESPECTFUL PERSON!!!!!!! Their shady sales tactics and forceful sales WILL happen if you try to buy a car from them... A sandpit trap of a dealership. Worked with a salesman Brandon Martinez, good kid just hides behind the store manager who WILL verbally strong arm you and force the sale down your throat and WILL make her own rules, regardless of ... Read More

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DealerRater - Oct 31, 2025

STOP STOP STOP!!! DONT DO IT!!!!!! This place is an absolute SCAM!!!! I had the most unpleasurable experience purchasing a vehicle out of state! The store manager Barbie Q. WILL YELL AT YOU, CURSE, SCREAM AND BECOME THE MOST DISRESPECTFUL PERSON!!!!!!! Their shady sales tactics and forceful sales WILL happen if you try to buy a car from them... A sandpit trap of a dealership. Worked with a salesman Brandon Martinez, good kid just hides behind the store manager who WILL verbally strong arm you and force the sale down your throat and WILL make her own rules, regardless of texts, verbal or a written contract! Tried to contact the General Manager Matt Hogan with no success. THEY WILL DECIEVE YOU I PROMISE!!!!! I LOST, BUT HOPEFULLY YOU STILL HAVE ACHANCE TO CANCEL!!!! YOUR WELCOME!!!!!!!!!!!!!!!!!!!!!

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Stay Away — They Sold Me a Rusted Range Rover and Then Hung Up on Me!

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STAY AWAY! BUYER BEWARE! DECEPTIVE SALES PRACTICES! I purchased a vehicle through them and it was full of cosmetic, and mechanical issues, and was severely misrepresented. They shipped the car to me no charge, but want people to pay them to ship a faulty car back to them, which should’ve never been sold in the first place. The vehicle has side frame damage, it needs a steering rack, all four wheels were bent, and there was also a hole drilled in the bottom. There were many other issues, too many to list. Since everyone wants to hang up on ... Read More

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DealerRater - Oct 14, 2025

STAY AWAY! BUYER BEWARE! DECEPTIVE SALES PRACTICES! I purchased a vehicle through them and it was full of cosmetic, and mechanical issues, and was severely misrepresented. They shipped the car to me no charge, but want people to pay them to ship a faulty car back to them, which should’ve never been sold in the first place. The vehicle has side frame damage, it needs a steering rack, all four wheels were bent, and there was also a hole drilled in the bottom. There were many other issues, too many to list. Since everyone wants to hang up on me, I’ll be making a complaint with the Florida Attorney General, The BBB, and I’ll also be speaking with an attorney today regarding auto dealership fraud, auto fraud, misrepresentation, and deceptive sales practices. DO NOT PURCHASE ANY VEHICLE FROM THEM!

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I'm a victim of deceptive and unfair trade practices by Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney General's office against Taverna. My complaint against Taverna: I bought a used car from them in May of 2025, which required more than $3000.00 worth of repairs on the lane assist and front collision safety items that should have been working as part of the standard vehicle package. (see window sticker attached). I concede they knew about the issues and failed to advise me prior to purchase. Furthermore, they ... Read More

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DealerRater - Sep 17, 2025

I'm a victim of deceptive and unfair trade practices by Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney General's office against Taverna. My complaint against Taverna: I bought a used car from them in May of 2025, which required more than $3000.00 worth of repairs on the lane assist and front collision safety items that should have been working as part of the standard vehicle package. (see window sticker attached). I concede they knew about the issues and failed to advise me prior to purchase. Furthermore, they lowered the list price of the vehicle from approx. $13,500 to my purchase price of $9094.00. When I asked them why they lowered the price they said their inventory was high and they were just trying to sell it quickly. I asked them if there was anything wrong with the car and they said it was "working great" with "no problems." Two salesmen, and a sales manager claimed that nothing was wrong with the car and that I would have no problems and I would be very satisfied. Upon delivery (it was shipped via truck to my Ohio address on about May 30th.) When I received the car it was dirty on the outside and the inside and had not been detailed as promised. Please note that I did not see the car in person and only saw the video of the car that they emailed to me prior to purchase. It did not show the dashboard warning lights that clearly alerted the driver to the safety issues that were not working. Also, they did not detail the car as promised and there were no floor mats as shown on the window sticker. When I had the car serviced at a local Nissan dealer, they advised that the safety issue repairs would cost approx. $3000 to fix. Additionally, I paid about $350.00 for recalls that were still undone. I called Taverna more than 20 times and left numerous voicemails because I could not reach Barbie, the customer advocate manager. When I did speak with her she denied knowing about the issues and said the car was sold as is so they had no expectation to fix the problems. I sent her the estimate and invoice for the repairs from the Nissan dealer along with a video detailing and proving the issues from the Nissan dealer. Again, Barbie discounted the video as unsubstantiated and she would take no responsibility for repairs. She started to offer some "compensation" for the detailing but I told her that if she wasn't going to handle the repairs for the safety issues, I didn't want her help with the detailing. Final note: I specifically asked the salesmen if the car included the lane assist safety features and they assured me it did. I told them that the lane assist feature was one of the main reasons I was buying the car because I often fall asleep at the wheel during morning and afternoon commutes. They both confirmed those features came with the car. You'll see on the window sticker that they are a standard feature. Furthermore, they are standard on all Nissan Leaf cars.

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Review for Taverna INFINITI of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna INFINITI of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. ... Read More

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DealerRater - Sep 14, 2025

Review for Taverna INFINITI of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna INFINITI of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. I chose to repair it, went to their suggested Tesla repair shop, and submitted the estimate. That’s when Taverna started ignoring me. Calls and emails went unanswered for months. When I finally spoke with someone, I was told the damage was already on the car before shipping — despite the sales video intentionally avoiding showing the damage. I watched that video countless times, even asked the salesman directly if there was damage, and was told only one rim had scratches. Yet when I received the car, all four rims were severely damaged plus body damage. The dealership then insulted me by offering $750 if I signed an NDA ($500 toward damages and $250 for “detailing” — even though the car was delivered filthy). When I refused, saying I’d rather warn others, I was told, “That’s fine, no one looks at reviews anymore.” Salesman Raymond Banks lied repeatedly throughout this process. This dealership’s handling of the situation has been dishonest, unprofessional, and shameful. If you value honesty and customer service, stay far away from Taverna INFINITI of North Miami.

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Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help ... Read More

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DealerRater - Aug 30, 2025

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera.

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Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend.

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Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership!

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The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused.

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I WOULD HAVE TO AGREE WITH THE OTHER REVIEWS DO NOT PURCHASE A CAR FROM HERE....This dealership is full of it and scams. I let my man be the man and handle buying a car for me for the car to be delivered dirty, dents, chipped paint, no dealing what so ever, small, tire pressure issues, the ambient light in the car is dull. just like another said they offered us $250 to get it cleaned but that doesnt fix the other issues. We was told if we didnt like the car we could return it and it will be ... Read More

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DealerRater - Jul 22, 2025

I WOULD HAVE TO AGREE WITH THE OTHER REVIEWS DO NOT PURCHASE A CAR FROM HERE....This dealership is full of it and scams. I let my man be the man and handle buying a car for me for the car to be delivered dirty, dents, chipped paint, no dealing what so ever, small, tire pressure issues, the ambient light in the car is dull. just like another said they offered us $250 to get it cleaned but that doesnt fix the other issues. We was told if we didnt like the car we could return it and it will be deducted from our down payment but because another salesman told us that and NOW NO LONGER WORKS THERE, Sebastian is trying to change what was told to us and trying to charge us more than the down payment to return the car and all he had to say was this is what comes with buying a used car, first off its a 2024, make it make sense. When asked to speak to a manager all he could say is I already told them what was up so they are going to tell you the same thing. There's no person in this world that would purchase something like a car and keep it and pay for something they are not satisfied with. The price of the car was great but the delivery, the sales, the service, making sure the customer is satisfied went out the window. Its very disappointing that people will try to take advantage over you for a sale. This dealership gets 1 star and thats only because of the prices they offer everything else get 0 stars

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I read the reviews, and I truly wish I had listened. To give a single star is a stretch. When I first expressed concern, Leslie, my salesman, told me not to worry. He brushed off the bad reviews as nothing more than “disgruntled buyers” who had purchased cheap, older cars and got exactly what they paid for. He assured me I wasn’t one of those buyers. I’d be getting an excellent car, and I was putting down a significant amount. He made it clear I wouldn’t have a bad experience. Like any salesman, he knew how to ... Read More

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DealerRater - Jul 21, 2025

I read the reviews, and I truly wish I had listened. To give a single star is a stretch. When I first expressed concern, Leslie, my salesman, told me not to worry. He brushed off the bad reviews as nothing more than “disgruntled buyers” who had purchased cheap, older cars and got exactly what they paid for. He assured me I wasn’t one of those buyers. I’d be getting an excellent car, and I was putting down a significant amount. He made it clear I wouldn’t have a bad experience. Like any salesman, he knew how to convince me to move forward. Buying a car always has its ups and downs, and I did everything I could to make the process smooth. This sale should have been any competent salesman’s dream. It could and should have been simple. And still, here I am, two weeks after purchase, only now receiving my temporary plates and registration, not because of an outside delay, but because the dealership never sent them. The car itself wasn’t delivered until ten days after purchase, despite being told more than once it was “going out today.” Every day was a new empty promise. I was told in writing they would cover my rental car extension due to shipping delays and pay my first month’s payment because of the extended late delivery. Neither happened. No reimbursement. No reply. I called the dealership multiple times and reached out to management directly to try to get these basic issues resolved. Still, they refused to fix any of it or even communicate honestly. Throughout this entire process, every reasonable attempt I made to get an update or support, including before and after the car was delivered, was ignored. I couldn’t even legally drive the car I had put $15,000 down on, and they did the bare minimum to resolve the issue two weeks after the sale. Don’t bother emailing them. They don’t want anything in writing that shows what they promised and failed to do. On top of all that, they disregarded my clear requests about the financing terms. I asked for a specific structure I easily qualified for, and they ignored it completely. This review is not written in haste or out of frustration. It comes after giving this dealership every chance to correct their mistakes, follow through, and act like a reputable business. They failed at every step. Buyers: please be aware. I wouldn’t wish this experience on anyone.

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AVOID THIS DEALERSHIP! They offer attractive pricing but obscene fees like $2000+ for dealer processing and delivery. Their customer service is null and void once a sale is consummated. Promises are completely forgotten and everyone that works there seems to buy into that culture. Jeremy Mora- Initial salesman who went completely AWOL after the sale. Alon Kleiman-salesman promised a full tank of gas. Candice Williams, Office Manager who had the car delivered to my house without gas, without a second key, without temporary license tags and even without the 2 bolts to hold them! Nick Boustead, General Manager ignored my written letters ... Read More

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DealerRater - Jul 18, 2025

AVOID THIS DEALERSHIP! They offer attractive pricing but obscene fees like $2000+ for dealer processing and delivery. Their customer service is null and void once a sale is consummated. Promises are completely forgotten and everyone that works there seems to buy into that culture. Jeremy Mora- Initial salesman who went completely AWOL after the sale. Alon Kleiman-salesman promised a full tank of gas. Candice Williams, Office Manager who had the car delivered to my house without gas, without a second key, without temporary license tags and even without the 2 bolts to hold them! Nick Boustead, General Manager ignored my written letters but instructed Candice Williams to call me and offer $150 to appease my complaints. But of course, the check was never written! I tried to make this purchase a simple one but this dealership behaves much more like a typical “used car xxxxxxx!”

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Tuve la suerte de comprar mi carro con Yunior Barrera y sinceramente fue una experiencia inolvidable. Desde el primer momento, el trato fue de otro nivel: profesionalismo, honestidad, transparencia y una atención que muy pocos te brindan hoy en día. No solo conseguí el carro que soñaba, sino que me sentí respaldado, guiado y 100% confiado durante todo el proceso. Todo estaba en orden, el carro impecable y el servicio al cliente fue simplemente PERFECTO. Yunior no solo vende carros, vende confianza, seguridad y felicidad sobre ruedas. ¡Gracias por tanto! Sin duda el mejor vendedor con el que ... Read More

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DealerRater - Jul 4, 2025

Tuve la suerte de comprar mi carro con Yunior Barrera y sinceramente fue una experiencia inolvidable. Desde el primer momento, el trato fue de otro nivel: profesionalismo, honestidad, transparencia y una atención que muy pocos te brindan hoy en día. No solo conseguí el carro que soñaba, sino que me sentí respaldado, guiado y 100% confiado durante todo el proceso. Todo estaba en orden, el carro impecable y el servicio al cliente fue simplemente PERFECTO. Yunior no solo vende carros, vende confianza, seguridad y felicidad sobre ruedas. ¡Gracias por tanto! Sin duda el mejor vendedor con el que he tratado. ¡RECOMENDADÍSIMO al 1000%! 🙌🚗💥

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